Telus to provide unlocking service

Posted by Jamie Forestell


Effective February 15, Telus will be offering customers the ability to unlock their SIM based cellular devices for a $50 fee.  Customers must be on a monthly plan and have had their cellular device for a minimum of 90 days to qualify.  The move will allow for customers that travel, to insert pre-paid SIM cards to save on roaming and data charges incurred.  Currently personal  customers as well as corporate customers, have the ability of adding on International roaming plans, which average about $30 per month for as little as 10MB of data, and for voice you may get 20 minutes for an additional $15.  Pre Paid local SIM cards offer much greater value for anyone roaming.  The unlocking service also opens the door for anyone looking to leave their current provider, and bring the phone to another carrier.  Rogers and Wind Mobile also provide an unlocking service for the same fee.


TELUS starts unlocking wireless devices on February 15

TELUS customers enjoy more more flexibility and freedom

Toronto, ON – TELUS today announced that starting February 15, “unlocking” will be available for most SIM-based devices (IDEN and HSPA) for TELUS postpaid customers. This new service is the latest in a series of initiatives to enhance the customer experience at TELUS by providing more flexibility and freedom in the way customers use their wireless devices.

“Wireless devices are far more sophisticated and powerful than they were even five years ago and our customers are asking us now to give them the freedom and flexibility to use these devices as they wish. We are listening and responding to their needs, through services like device unlocking,” said David Fuller, Chief Marketing Officer at TELUS. “It’s all part of our commitment to continue to drive flexibility, simplicity and transparency within our offerings. Over the last few years, we’ve eliminated system access and carrier 911 fees, designed simpler family plans, created proactive alerts that notify customers going over their data allotments, and created options for our customers to upgrade to a new device faster. Helping our customers to unlock their device is just one more step in this overall service evolution.”

Customers subscribing to a monthly plan (postpaid) and using an active and eligible SIM-based device for a minimum of 90 days will be eligible to have their device unlocked for a fee of $50.

TELUS is commited to offering the best overall customer experience in the industry. As a part of our quality mandate, TELUS works closely with leading manufacturers to ensure that their devices are built and tested for optimal performance on TELUS’ network. During that process, TELUS locks the devices in order to maintain TELUS-specific configuration settings such that customers are getting the best possible experience when using applications and services on TELUS’ network.

TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications company in Canada, with $9.7 billion of annual revenue and 12.1 million customer connections including 6.9 million wireless subscribers, 3.8 million wireline network access lines and 1.2 million Internet subscribers and 266,000 TELUS TV customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS provides a wide range of communications products and services including data, Internet protocol (IP), voice, entertainment and video.

In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed $185 million to charitable and not-for-profit organizations and volunteered 3.5 million hours of service to local communities since 2000. Nine TELUS Community Boards across Canada lead TELUS’ local philanthropic initiatives. TELUS was honoured to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company to receive this prestigious international recognition.


UPDATE: A Bell spokesman has confirmed they have been providing an unlock service since 2009. The fee is $75 and the customer has to have been in a plan for at least 30 days prior to the unlock.

About Jamie Forestell

Jamie Forestell is the Editor-in-chief and also the founder of Tek Tok Canada. His knowledge and aptitude for Technology led him to create a central website for all Canadians. His strong passion for the Technology world helps him stay abreast of leading-edge technologies and his desire to spread this information was the driving factor behind the creation of Tek Tok Canada.

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  1. Why would I pay for this service when I can unlock the phone for free myself.. I think that it is insane that they charge for this feature..

    Once we purchase the phone it is ours and they should no longer have the right to keep it locked. They have already bound you to a 3 year agreement and as if that is not enough they want to charge $50 to unlock a phone that is the property of the person who purchased it..

    I think it is time for all the guys that know how to unlock these phones to get together and show these companies that we can unlock the phones ourself and do not need you to do this for us.

    In short ROGERS/TELUS/BELL and anyone else can take the fees and shove them..

    The Hacker

  2. $50??? What a joke. I unlocked my BB for $15 off a service on the net – within a few hours. If you poke around on the net you’ll find reliable unlocking services for $10-$15.

  3. What people are missing with the unlock is that yes, you can do it yourself, however, if you ever have to reformat your phone you will need to re unlock. Consider the iPhone, you cannot uprage firmware without going through considerable steps to re “jailbreak” and “unlock”. I personally would pay the $50 to have my phone factory unlocked even though I offer this service to my customers…

  4. IPhix, that doesn’t apply or all phones. For example, BlackBerrys, once they’re unlocked, they’re unlocked. No matter how many times you upgrade, wipe, drop, or wash your device.

    I do, agree with the people above saying that the price is outrageous though. I unlock phones and I charge only $10 per BlackBerry. If anyone wants their phone unlocked, feel free to write me at and we can talk. 🙂

    When you unlock your phone with Telus, they do it with a MEP code (for BlackBerrys anyway) that you enter into it. It’s the exact same way it would be done if you unlock it online. It literally takes no more than 2 minutes to unlock your phone. No software updates, reinstallations or anything required.

  5. Is it me or does Telus want a chunk of the unlocking business?

    My gf purchased an HTC Desire Z from Bell, she paid full price and gave it to me as an Xmas gift.

    I unlocked it online for $20, copied/flashed the stock ROM, rooted the phone and now I can take it anywhere and do whatever I want with it, no walled gardens like Apple. The first thing I did was remove the stock Bell applications that just waste space!

    Best part was I waited 2hrs instead of 90 days! LOL

  6. it is the most stupid load of crap i have ever heard…telus will charge fee…!?
    why dont they take the phone “as is” from the manufacturer and give it to their customers?
    first the lock it then they charge unlocking fee?

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