Customers who once enjoyed their internet experience are furious about a recent email sent from TekSavvy. Teksavvy was known for their higher than usual bandwidth cap, or even unlimited downloading for many customers. After a CRTC ruling last week, allowing the bigger internet providers to start metering bandwidth (UBB or Usage Based Billing), they no longer have the same feeling.
“From March 1 on, users of the up to 5Mbps packages in Ontario can expect a usage cap of 25Gb (60Gb in Quebec), substantially down from the 200Gb or unlimited deals TekSavvy was able to offer before the CRTC’s decision to impose usage based billing.”
The reason customers were using Teksavvy in the first place, was due to the bandwidth caps that the bigger providers such as Bell and Rogers, put in place several years ago. In Canada we used to enjoy unlimited internet and many customers would even opt to pay more for slightly higher use, however now they have gone too far. Residential internet users and small business owners are both going to be paying the price.
I talked to a Toronto area wedding photography studio, Fotografs.ca, and the owner gave me insight into how it will impact his business. A typical wedding with digital SLR camera equipment, would generate between 15GB to 20GB worth of pictures. Those pictures are then edited, and sent electronically to be processed/printed. According to the CRTC ruling, and Teksavvy’s response to the ruling, after even two weddings being sent electronically, the business owner will then be subject to metered billing.
Internet is a big part of how we live our lives today, and the only ones coming out ahead here, are the big providers. The cost to deliver a gigabyte of data to a customer is less then $0.10, and according to TekSavvy, customers will pay approximately $4.75 per 40GB of data, on top of their monthly internet rate. So, what does the monthly rate cover exactly? Shouldnt the monthly rate include the service being provided as well? Companies such as Netflix, who only recently entered the Canadian market, are also going to pay the price if their customers are afraid of exceeding the monthly cap.
Please, let your voice be heard and sign the petition. If we all take a stand here, maybe this time we can chalk up a win for the little guy.